Illinois refinery — five-year doré supply tender
Client: 120-year-old precious-metals refinery, Midwest US · Volume: ~360 kg gold doré per quarter
The client invited five suppliers to tender after a long-standing relationship ended. Our bid was not the lowest on differential, but we offered the only sealed counter-sample policy in the field. We won the contract on a 4-of-5 panel vote.
In the first 36 months of the contract we have shipped 41 lots, all on date, with one assay dispute (resolved in 4 days using the counter-sample) and no rejected material.
Their counter-sample policy is the reason we switched. We have not needed it in two years — but knowing it exists is the whole point.